This is the privacy notice of Driver Hub Ltd in this document, “we”, “our”, or “us” refers to Driver Hub.
We are company number 14078258 registered in the United Kingdom.
Our registered office is at 124 City Road, London, EC1V 2NX.
Introduction
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and
this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.
Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring that our
policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, Paul O’Leary at paul.oleary@driverhub.co.uk.
Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because
it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We may collect special personal information about you if there is a lawful basis on which to do so.
If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will
notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information
you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have
requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your
consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at admin@driverhub.co.uk.
However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to
us, of doing so.
Where we process your information on this basis, we do after having given careful
consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round,
consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a
response.
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
Information provided on the understanding that it will be shared with a third party
Our website and social media sites allow you to post information with a view to that
information being read, copied, downloaded, or used by other people.
Examples include:
posting a message in our forum
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement,
disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of
every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any
individual third party may do with it. We accept no responsibility for their actions at any
time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have
posted. You can make a request by contacting us at admin@driverhub.co.uk.
Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as
soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information relating to your method of payment Payment information is never taken by us or transferred to us either through our website or
otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Judo Pay or
some other reputable payment service provider. That page may be branded to look like a
page on our website, but it is not controlled by us.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to
three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time
throughout the period of your employment. This information will be used only for purposes
directly relevant to your employment. After your employment has ended, we will keep your
file for six years before destroying or deleting it.
Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect
the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your
name and email address so as to be able to track our communications with you to provide a
high-quality service.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to
give to that other person some of the information contained in your complaint. We do this
as infrequently as possible, but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the
level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a
personalized experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you
choose not to accept them, we shall not use them for your visit except to record that you
have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings,
you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you
complete them
to record the conversation thread during a live chat with our support team
We provide more information about the cookies we use in our cookie policy.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our
website are recorded.
We record information such as your geographical location, your Internet service provider
and your IP address. We also record information about the software you are using to
browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our
website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data
possibly could be used to identify you personally, even if you are not signed in to our
website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in
order to be able to serve to you an advert for our products or services when you visit some
other website.
We may use a third party to provide us with re-marketing services from time to time. If so,
then if you have consented to our use of cookies, you may see advertisements for our
products and services on other websites.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out
in this notice), we sometimes receive data that is indirectly made up from your personal
information from third parties whose services we use.
Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other
companies working for them may use technology that automatically collects information
about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content
of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain.
Accordingly, this privacy notice does not cover the information practices of these third
parties.
Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as
it relates to clients or customers who instruct their credit card issuer to cancel payment to
us without having first provided an acceptable reason to us and given us the opportunity to
refund their money.
Data may be processed outside the European Union
Our websites are hosted in the United Kingdom.
We may also use outsourced services in countries outside the European Union from time to
time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside
the European Union.
For example, some of the software our website uses may have been developed in the
United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European
Union:
the processor is within the same corporate group as our business or organisation
and abides by the same binding corporate rules regarding data processing.
the data protection clauses in our contracts with data processors include transfer
clauses written by or approved by a supervisory authority in the European Union [,
specifically that in the country of …].
we comply with a code of conduct approved by a supervisory authority in the
European Union [, specifically that in the country of …].
we are certified under an approved certification mechanism as provided for in the
Act.
both our organization and the processor are public authorities between whom there
is either a legally binding agreement or administrative arrangements approved by a
supervisory authority in the European Union relating to protection of your
information.
Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please
keep us informed if your personal data changes.
Access to your personal information
At any time you may review or update personally identifiable information that we hold
about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact
us to make that request.
After receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you should
contact us to make your request.
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we
shall first take reasonable steps to verify your identity before granting you access or
otherwise taking any action. This is important to safeguard your information.
Other matters
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to
children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we
anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to
whatever on-site marketing they find, wherever they visit.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to
encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL
by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or
toolbar.
How you can complain
If you are not happy with our privacy policy or if you have any complaint, then you should
tell us.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging
in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have
a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be
done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the
opportunity to talk to you about your concern before you approach the ICO.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information
only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal
jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your
jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to
you are those posted here on our website on the day you use our website. We advise you to
print a copy for your records.
If you have any question regarding our privacy policy, please contact us.